TERMS & CONDITIONS – BOOKING & CANCELLATION POLICY
These terms and conditions may be amended from time to time and apply to all of our services.
By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the terms and conditions set out below. No contract between the customer and himalayanlife.in shall come into existence until himalayanlife.in receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for the entirety of the payment.
himalayanlife.in is a tour operator, offering a wide range of adventure tours in Iceland.
Bookings can be made directly through himalayanlife.in, its sub-brands and/or any other website through which himalayanlife.in makes their services available. If you are having any problems booking through himalayanlife.in website www.himalayanlife.in then please contact our Customer Care Team.
himalayanlife.in reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. himalayanlife.in is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing himalayanlife.in with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
2.2. Please note that all special offers such as promotional codes and/or early bird discount only apply to the price of the tour. Extras and rental gear are not subject to discount.
2.3. Early bird discount is applied to the final price of the tour, if a special offer/promotional code is used, the early bird discount applies to the discounted price (full price less special offer/promotional code).
Here‘s how it works:
Make a confirmed reservation through one of our direct channels (any himalayanlife.in website).
If in the following 24 hours you find a lower online rate for an equivalent offer on another website (same tour, same date, same departure time etc.) send us a mail through our Customer Care Team, attaching the required supporting documents to request application of the best price guarantee. Please note that holiday pricing and special offers and promotions do not fall under the best price guarantee. For the best price guarantee to be applicable the other offer has to be for the same tour, same date, same departure time and have the same inclusions, cancellation policy and conditions.
One of our agents will then check that the lower rate on the other website complies with the Terms & Conditions of the Best Price Guarantee according to the rate and conditions you provide. If the rate mentioned meets the necessary Terms & Conditions, we will process a refund for the price difference and send you an email confirmation once processed.
If the rate mentioned does not meet the necessary Terms & Conditions, we will send you an email response justifying our answer.
4.2. You as the traveler are responsible for your pick-up, this includes providing himalayanlife.in with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. himalayanlife.in will provide you with information about your pick up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact our Customer Care Team.
4.3. Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick-up time in order to not miss our guides when they arrive to pick you up.
5.2. You as the traveler are responsible for arriving at the meeting point in time for your tour. This includes being ready at the correct time at the correct location in time for your adventure tour. himalayanlife.in will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. If you are unsure when to arrive for your scheduled tour then please contact our Customer Care Team.
5.3. Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say, you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.
6.2. Please note that all extras and rental gear reservations fall under the same cancellation terms as the tour purchased. This includes single supplements, hiking shoes, waterproof jacket and pants, etc. After the tour departure, the extras become non-refundable. Please see section 16 for details on the cancellation policy.
6.3. Safety equipment needed for each tour is provided by himalayanlife.in and is not classified as rental gear.
8. HIMALAYA WEATHER AND CONDITIONS
8.1. All adventure trips and outdoor activities are dependent on weather and general conditions. himalayanlife.in reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.
8.2. Please keep in mind that Iceland is and will always be Iceland. The weather changes fast on our northern island and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority to do so. This is especially valid for winter travel in Iceland. Our summer trips (excluding high alpine trips), operated from June through August, are rarely adversely affected by harsh weather.
8.3. himalayanlife.in can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond himalayanlife.in‘s control. himalayanlife.in acts in good faith and cannot be held responsible for defaults or delays of organizations as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.
8.4. In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.
11.2. Our guides reserve the right to refuse participation to any customer who they believe will not be able to complete the tour because of their physical condition, injury or illness. In such cases, full cancellation charges apply.
11.3. We reserve the right to refuse participation to clients that are being physically or verbally abusive, or if they pose a threat to staff members or fellow travelers in any other way. In such cases, full cancellation charges apply.
Please note that all complaints must reach himalayanlife.in within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.
15. CANCELLATION FEES & CHARGES
Cancellation Charges -for individual bookings
If cancelled 96 hours prior to the arrival date full refund will be processedIf cancelled within 48-96 hours then the money would be kept in credit which can be utilized for future bookings till next 1 year. If cancelled within 24-48 hours then retention of 50% of the booking+other allied expenses + GST would be applicable and balance amount in credit till next 1 year for all future participation. If cancelled within 24 hours then full retention would be applicable the mentioned amount can be adjusted against future booking as per the applicable tariff for the amended date Credit/Debit card cancellations will be charged 5% extra
Cancellation Charges – For Groups
25% if cancelled forty-five days in advance.50% if cancelled thirty days in advance.50% if a few of the total booked rooms are cancelled.100% if cancelled fifteen days in advance or later.Credit/Debit card cancellations will be charged 5% extra.
Full clearance of bill at the check-out.
In case of any cancellation:
In case of any cancellation, the GST of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.Note:
Himalayan Life is an initiative of Institute for Integrated Rural Development (IIRD) , a not-for-profit developmental organisation dedicated for brining prosperity in the communities through research & studies, training & capacity building, project planning & implementation, monitoring & evaluation and institutional networking in the national and global perspective. (For details, Please visit https:// iirdshimla.org)